Buonfiglio Funeral Home Wins 2024 Excellence in Customer Service Award

Excellence in Customer Service Award

Revere, MA – Johnson Consulting Group, a leading consultancy in the funeral home and cemetery profession, proudly honored Buonfiglio Funeral Home as one of the recipients of the JCG 2024 Excellence in Customer Service Awards. This award recognizes the top 15 funeral homes in North America that demonstrate outstanding service to families during one of life’s most difficult moments. Award recipients ranked among the highest in customer satisfaction out of the 576 funeral homes eligible in 2024, placing them in the top 2.6% of all participating firms.


Customer satisfaction among the participating firms was measured using Performance Tracker X, a comprehensive evaluation system that gathers direct feedback from families through post-service surveys. These surveys boast an industry-leading over 50% response rate, providing an in-depth and highly accurate measure of the entire funeral experience. The data collected does not just assess one aspect of service but rather evaluates the experience in its entirety, including all staff members involved in serving the family.

"Buonfiglio Funeral Home is setting a high standard for customer experience," says Jake Johnson, President and CEO of Johnson Consulting Group. "Their dedication to exceptional service is not just admirable—it sets the benchmark for customer care within the funeral profession. This award is a testament to their unwavering commitment to putting families first and delivering outstanding service at every touchpoint. Congratulations, Buonfiglio Funeral Home, on this well-earned recognition."



The Awards are given out annually and are calculated by Johnson Consulting Group’s internal Performance Tracker X team. Recipients were informed on March 7, 2025, that they had won this prestigious honor.

"This award is the most meaningful honor I’ve ever received—it's the true definition of a team victory." says Paul Buonfiglio, Owner & Director at Buonfiglio Funeral Home. "Our success is a direct reflection of the incredible dedication and hard work of our team. Veteran funeral director Joel Farrington has been a guiding force, bringing decades of experience and compassion to the families we serve. Rising star Marissa Sciaraffa has quickly made a name for herself with her commitment to excellence and heartfelt care. Behind the scenes, our key apprentice Manny Beltran plays a crucial role in ensuring every detail is handled with precision, often going above and beyond to support both our staff and the families who trust us. This award is a testament to their dedication and the collective effort of our entire team.”


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